Guest: Mark Muller, owner of 4 auto dealerships/Central Time/ via Skype or Zoom
Intro: In this coronavirus era, the nation has been divided into two categories, essential services and non-essential services.
Car dealerships have been classified as essential business for both sales and service, but they have a double dilemma. First, people, understandably, are hesitant to venture into indoor dealers, and Second, a visit to the dealer requires a drive that risks getting a ticket in some municipalities for driving.
So, one dealer is offering his cars online or by phone and delivers to their customer’s door. What’s more, if it is a used car, it’s delivered fully serviced and sanitized, allowing proper social distancing.
Telling us more about this innovative service is Mark Muller, owner of Max Motors, who calls this “the new normal” and the future of most auto sales.
Q&A:
1) What geographic areas do you service with hour car delivery service?
Answer: We are located in the Kansas City area, which is the geographic center of the United States, but we carry all makes and models of domestic cars and trucks and deliver anywhere in all 50 states.
2) Where may people view the cars that are available?
Answer: MaxMotors.com
3) What if someone wants a car or color not listed?
Answer: Max Motors can source and deliver any domestic car or truck if it’s not in our huge inventory.
4) Do your customers get the same factory warranty, credit financing and all other benefits as they would if they ventured into your showroom?
Answer: Yes, they get everything they’d get inside the dealership and more, including delivery to the customer’s door.
5) Tell us about how you are offering free oil changes to all first responders, hospitals and doctors’ offices, including pickup and delivery of their freshly sanitized vehicles.
Answer: You said it, and no strings attached.
6) Some people who used to be big fans of Uber and Lyft have shunned those services for fear of contracting the Coronavirus. Has that led to any new car sales?
Answer: Yes, former single car families are becoming two car families again, knowing only family germs are in their cars.
7) Where may we go to buy a car from you or get more info on your service?
Answer: MaxMotors.com
About your guest…
Mark Muller is president of Max Motors in the Kansas City area and owns and operates four domestic dealerships. He’s the former host of God, Guns and Automobiles.
